Support Engineer-AWS Builder Tools

The AWS Builder Tools team is seeking a Software Support Engineer to join their dynamic team within the Amazon Software Builder Experience (ASBX) organization. This role is crucial in providing first-level support for various software applications used by thousands of Amazon developers daily. The position involves working with tools like Brazil, Apollo, OS Patching, Test Automation, and Software Assurance Services.

As a Support Engineer, you'll be responsible for troubleshooting production issues, maintaining software systems, and implementing automation solutions. The role requires strong Linux expertise and the ability to handle multiple tasks simultaneously while maintaining professionalism under pressure. You'll work closely with Software Development Engineers to improve support efficiency and enhance the overall builder experience.

AWS, as the world's leading cloud platform, offers an innovative environment where you'll have the opportunity to work on services ranging from compute and storage to machine learning and IoT. The company values work-life harmony and promotes an inclusive culture through various employee-led affinity groups and ongoing learning experiences.

The position offers competitive compensation ranging from $81,400 to $182,000 per year, depending on location and experience, plus additional benefits including equity and sign-on payments. This is an excellent opportunity for someone passionate about software development tools and interested in having a worldwide impact across Amazon's various businesses.

The ideal candidate will have 4+ years of relevant experience, strong technical aptitude, and excellent communication skills. You'll be joining a team that values collaboration, innovation, and continuous learning, with opportunities for career growth and mentorship.