Support Engineer, Device OS

Amazon Lab126, an innovative R&D subsidiary of Amazon.com, is seeking a Support Engineer for their Core Device OS team. Founded in 2004, Lab126 has created groundbreaking products like Kindle, Fire tablets, Fire TV, Amazon Echo, and Amazon Show.

As a Support Engineer, you'll be integral to maintaining and improving critical OS components, pipelines, services, tools, and application development frameworks. This role combines hands-on technical support with development work, requiring strong problem-solving abilities and coding skills primarily in C++ and Python.

The position offers an exciting opportunity to work on projects that enhance customer-device interaction while supporting production services. You'll be responsible for troubleshooting complex technical issues, developing automation tools, and building monitoring systems that ensure service reliability.

Working with remote development teams in Sunnyvale, you'll contribute to knowledge base creation and handle critical support issues. The role requires quick learning ability and comfort with managing multiple overlapping tasks. This is an excellent opportunity for someone who enjoys both technical problem-solving and development work in a dynamic environment.

The ideal candidate brings 2+ years of software development or technical support experience, strong Unix knowledge, and programming skills. Experience with AWS, networks, and operating systems is advantageous. Join us in shaping the future of Amazon's device ecosystem and delivering unique customer experiences.