Support Engineer, Device OS

Amazon Lab126, an innovative R&D subsidiary of Amazon.com, is seeking a Support Engineer for their Core Device OS team. Founded in 2004, Lab126 has a strong track record of creating groundbreaking consumer electronics including the Kindle, Fire tablets, Fire TV, Amazon Echo, and Amazon Show.

As a Support Engineer, you'll be integral to maintaining and improving critical OS components, pipelines, services, tools, and application development frameworks. The role demands someone who can quickly adapt and manage multiple concurrent tasks, working at the intersection of customer experience and device functionality.

Your responsibilities will span from frontline support handling Jiras and operational issues to developing automation tools and maintaining services. You'll work extensively with C++ and Python, troubleshoot complex systems, and collaborate with remote development teams in Sunnyvale. The position requires strong debugging skills and the ability to understand and modify complex application code.

The ideal candidate brings 2+ years of software development or technical support experience, with a solid foundation in Unix systems and modern programming languages. Knowledge of web services, distributed systems, and experience with hardware/software RAID would be advantageous.

Join a team that's pushing the boundaries of customer-device interaction and helping deliver unique Amazon experiences to customers worldwide. This role offers the opportunity to work on high-impact projects while developing expertise across multiple product lines in a dynamic, innovative environment.