Support Engineer, Device OS

Amazon Lab126, an innovative R&D subsidiary of Amazon.com, is seeking a Support Engineer for their Core Device OS team. Founded in 2004, Lab126 has created groundbreaking products like Kindle, Fire tablets, Fire TV, Amazon Echo, and Amazon Show.

As a Support Engineer, you'll be integral to maintaining critical OS components, pipelines, services, tools, and application development frameworks. The role demands quick learning and the ability to handle multiple overlapping tasks efficiently. You'll be responsible for first-level support of production services, troubleshooting complex systems, and developing automation tools primarily using C++ and Python.

The position offers an opportunity to work with cutting-edge consumer electronics and be part of a team that shapes the future of customer-device interaction. You'll collaborate with remote development teams in Sunnyvale, building and maintaining knowledge bases while handling critical support issues.

The ideal candidate brings 4+ years of software development or technical support experience, strong debugging skills, and proficiency in Unix environments. Knowledge of distributed applications and Linux operating systems is highly valued. This role is perfect for someone who enjoys problem-solving, has strong coding abilities, and wants to work on products that impact millions of customers worldwide.

Join Amazon Lab126 to be part of a team that continues to revolutionize how customers interact with technology, delivering unique Amazon experiences that provide instant access to everything digital and physical.