Support Engineer, Device OS

Amazon Lab126, an innovative R&D subsidiary of Amazon.com, is seeking a Support Engineer for their Core Device OS team. Founded in 2004, Lab126 has created groundbreaking consumer electronics including the Kindle, Fire tablets, Fire TV, Amazon Echo, and Amazon Show.

As a Support Engineer, you'll be integral to maintaining and improving critical OS components, pipelines, services, tools, and application development frameworks. This role combines hands-on technical support with development work, requiring strong problem-solving abilities and coding skills primarily in C++ and Python.

The position offers an exciting opportunity to work on technology that directly impacts millions of customers through Amazon's device ecosystem. You'll be responsible for troubleshooting production issues, developing automation tools, and building monitoring systems that ensure the reliability of Amazon's device infrastructure.

Working with the Core Device OS team, you'll collaborate with remote development teams in Sunnyvale, contributing to knowledge base creation and handling critical support issues. The role requires someone who can learn quickly and manage multiple overlapping tasks effectively.

This is an excellent opportunity for engineers who enjoy both support and development work, offering exposure to complex systems and the chance to work on technology that powers Amazon's most innovative consumer devices. The position provides hands-on experience with production systems while allowing you to contribute to the development of tools and automation that improve service reliability.