Support Engineer, Device OS

Amazon Lab126, a subsidiary of Amazon.com, is seeking a Support Engineer for their Core Device OS team. This role is part of the team that develops groundbreaking consumer electronics like Kindle, Fire tablets, Fire TV, Amazon Echo, and Amazon Show. The position focuses on providing critical support for OS components, pipelines, services, tools, and application development frameworks.

As a Support Engineer, you'll be responsible for first-level support of production services, handling Jiras and tickets, and working on maintenance-driven coding projects primarily in C++ and Python. The role requires strong troubleshooting abilities, coding skills, and the capacity to understand and modify complex application code.

The ideal candidate will have experience with Unix systems, modern programming languages, and a background in either software development or technical support. You'll work closely with remote development teams in Sunnyvale, managing support issues and building a comprehensive knowledge base.

This position offers the opportunity to work on cutting-edge consumer electronics at one of the world's most innovative companies. You'll be part of a team that pushes the boundaries of customer-device interaction, working on projects that directly impact millions of users worldwide.

The role requires a Bachelor's degree in engineering or equivalent, along with demonstrated experience in troubleshooting technical systems. Experience with AWS, networks, and operating systems is a plus. This is an excellent opportunity for someone who enjoys both technical support and hands-on development work in a fast-paced, innovative environment.