Support Engineer, Device OS

Amazon Lab126, an innovative R&D subsidiary of Amazon.com, is seeking a Support Engineer for their Core Device OS team. Founded in 2004, Lab126 has a strong track record of creating successful consumer electronics like Kindle, Fire tablets, Fire TV, Amazon Echo, and Amazon Show.

As a Support Engineer, you'll be integral to maintaining and improving critical OS components, pipelines, services, tools, and application development frameworks. The role demands quick learning and the ability to handle multiple overlapping tasks efficiently. You'll be working at the intersection of development and operations, providing crucial support for production services while also contributing to code maintenance and automation.

The position offers unique opportunities to work with cutting-edge consumer electronics and be part of a team that shapes how customers interact with Amazon devices. You'll be handling first-line support for operational issues, conducting detailed troubleshooting, and developing automation tools to improve service efficiency. The role requires both technical depth in programming (C++, Python) and breadth in system understanding.

This is an excellent opportunity for someone with a strong technical background who enjoys problem-solving and wants to work on products that impact millions of users. You'll collaborate with remote teams, build monitoring systems, and contribute to creating a comprehensive knowledge base for the team. The role offers exposure to AWS, networks, and operating systems, making it an ideal position for career growth in technical support and development.