Support Engineer, Device OS

Amazon Lab126, an innovative R&D subsidiary of Amazon.com, is seeking a Support Engineer for their Core Device OS team. Founded in 2004, Lab126 has created groundbreaking consumer electronics including the Kindle, Fire tablets, Fire TV, Amazon Echo, and Amazon Show.

As a Support Engineer, you'll be integral to maintaining and improving critical OS components, pipelines, services, tools, and application development frameworks. This role combines hands-on technical support with development work, requiring strong problem-solving abilities and coding skills primarily in C++ and Python.

Your responsibilities will span from frontline support handling Jiras and operational issues to developing automation tools and maintaining production services. You'll work closely with remote development teams in Sunnyvale, contributing to knowledge base creation and skill set development.

The ideal candidate brings 2+ years of software development or technical support experience, with a strong foundation in Unix systems and modern programming languages. You'll need to demonstrate excellent troubleshooting abilities and the capacity to understand and modify complex application code.

This position offers the opportunity to work on technology that impacts millions of customers through Amazon's device ecosystem. You'll be part of a team that pushes the boundaries of customer-device interaction, contributing to next-generation consumer electronics that define how people interact with technology in their daily lives.

Join us in creating delightfully unique Amazon experiences that give customers instant access to everything digital and physical. This role provides an excellent opportunity to grow your technical skills while working on high-impact consumer products at global scale.