Support Engineer, Device OS

Amazon Lab126, a subsidiary of Amazon.com, Inc., is seeking a Support Engineer for their Core Device OS team. This role is part of an innovative R&D company that has created groundbreaking devices like Kindle, Fire tablets, Fire TV, Amazon Echo, and Amazon Show.

The position requires a dynamic individual who can quickly adapt and manage multiple overlapping tasks. As a Support Engineer, you'll be responsible for critical OS components, pipelines, services, tools, and application development frameworks. The role involves pushing the boundaries of customer-device interaction while providing essential support and maintenance services.

Key responsibilities include handling first-level support for Jiras and operational issues, conducting extensive troubleshooting and debugging across multiple product lines, and working on maintenance-driven coding projects primarily in C++ and Python. You'll be expected to understand complex application code, implement fixes, develop automation tools, and build monitoring metrics dashboards.

The ideal candidate will have at least 2 years of software development or technical support experience, strong Unix knowledge, and proficiency in modern programming languages. You'll work closely with remote development teams in Sunnyvale, managing support issues and contributing to the team's knowledge base.

This is an excellent opportunity for someone who enjoys both technical support and development work, with the chance to work on cutting-edge consumer electronics at one of the world's most innovative companies. The role offers exposure to various Amazon devices and systems, providing a unique blend of support and engineering responsibilities.

Working at Amazon Lab126 means being part of a team that delivers unique Amazon experiences to customers worldwide. The company's track record of creating successful products like Kindle and Echo demonstrates its commitment to innovation and customer-centric development.

If you're passionate about troubleshooting, enjoy coding, and want to be part of a team that shapes how customers interact with Amazon devices, this role offers an exciting opportunity to grow your career while working on impactful projects.