Support Engineer, Device OS

Amazon Lab126, a subsidiary of Amazon.com founded in 2004, is at the forefront of consumer electronics innovation. Originally known for creating the Kindle family of products, they've expanded to develop groundbreaking devices like Fire tablets, Fire TV, Amazon Echo, and Amazon Show. As a Support Engineer on the Core Device OS team, you'll be integral to managing critical OS components, pipelines, services, tools, and application development frameworks.

The role demands quick adaptation and the ability to handle multiple overlapping tasks. You'll be responsible for first-line support of production services, troubleshooting complex technical issues, and developing automation tools to improve service maintenance. Working primarily with C++ and Python, you'll debug applications, create monitoring solutions, and collaborate with remote teams in Sunnyvale.

This position offers the opportunity to work on projects that directly impact customer-device interaction, making technology more accessible and user-friendly. You'll be part of a team that values innovation and technical excellence, working on products that millions of customers use daily. The role combines hands-on technical work with strategic problem-solving, making it ideal for engineers who enjoy both maintaining existing systems and improving operational efficiency.

Join a team that's shaping the future of consumer electronics and helping deliver unique Amazon experiences to customers worldwide. Your contributions will help ensure the reliability and performance of devices that have become integral to people's daily lives.