Support Engineer, Hiring Software Delivery - ROSS

Global technology company specializing in e-commerce, cloud computing, and artificial intelligence
San José, Cristo Rey, Costa Rica
$85,000 - $130,000
Backend
Mid-Level Software Engineer
In-Person
5,000+ Employees
2+ years of experience
Enterprise SaaS
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Description For Support Engineer, Hiring Software Delivery - ROSS

Amazon's Talent Acquisition System Support (TASS) team, within Hiring Software Delivery (HSD)-ROSS, is seeking a Support Engineer to join their dynamic team. This role is integral to the prospect-to-hire lifecycle, focusing on system support and improvement of Amazon's hiring tools.

The position offers a unique opportunity to work with a global team supporting critical recruiting infrastructure. You'll be responsible for analyzing and troubleshooting recruiting systems, working directly with recruiters and hiring managers worldwide. The role requires strong technical skills combined with business acumen to design and implement effective solutions.

As a Support Engineer, you'll be part of a team that maintains world-class operational standards while driving efficiencies in hiring processes. You'll use your expertise in Unix, SQL, and system troubleshooting to resolve complex technical issues and improve system performance. The role offers exposure to AWS technologies and the chance to work with sophisticated recruiting systems.

This position is ideal for someone who thrives in a fast-paced environment and enjoys solving complex technical problems. You'll have the opportunity to impact Amazon's hiring processes directly, working with cutting-edge technologies while developing your technical and analytical skills. The role requires flexibility with working hours, including night shifts and weekends, making it suitable for adaptable professionals who value dynamic work environments.

Last updated 24 days ago

Responsibilities For Support Engineer, Hiring Software Delivery - ROSS

  • Analyze and troubleshoot recruiting systems questions from recruiters, hiring managers, and employees globally
  • Work in a 24/7 environment with flexibility for night shifts and weekends
  • Design business solutions using deep functional domain knowledge of recruiting systems
  • Solve business problems with simple solutions using appropriate system configurations
  • Drive adoption of best practice techniques in business user communication
  • Research problems and recommend solutions to reduce system defects
  • Document Standard Operating procedures and technical knowledge
  • Create business dashboards using SQL

Requirements For Support Engineer, Hiring Software Delivery - ROSS

Linux
  • Bachelor's degree in engineering or equivalent
  • 2+ years of software development or technical support experience
  • Experience troubleshooting and debugging technical systems
  • Experience in Unix
  • English language proficiency

Benefits For Support Engineer, Hiring Software Delivery - ROSS

Medical Insurance
401k
Dental Insurance
Vision Insurance
  • Comprehensive health insurance
  • 401(k) retirement plan
  • Dental coverage
  • Vision coverage

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