Support Engineer II
Description For Support Engineer II
Amazon's India Machine Learning (IML) team is seeking a Support Engineer II to join their dynamic organization. This role is integral to maintaining and supporting state-of-the-art machine learning tools, frameworks, and services used by multiple teams worldwide. As a Support Engineer, you'll be the first line of defense in handling operational excellence tasks, troubleshooting service issues, and implementing automation solutions.
The position offers a unique opportunity to work with cutting-edge AWS technologies and machine learning infrastructure. You'll be responsible for managing customer tickets, developing automation scripts, handling production deployments, and ensuring high-quality service delivery. The role requires a strong foundation in Linux systems, programming, and AWS services, combined with excellent problem-solving and customer service skills.
Working with the IML team means you'll be part of Amazon's innovative machine learning infrastructure, helping teams across the globe productionize their ML applications efficiently. You'll collaborate with scientists, data engineers, and software developers, making complex ML systems more accessible and maintainable. The role offers exposure to distributed frameworks, AWS services, and Amazon's best practices, making it an excellent opportunity for professional growth in the intersection of DevOps and machine learning.
This position is perfect for someone who enjoys both technical problem-solving and customer service, with opportunities to improve processes through automation and contribute to the evolution of Amazon's machine learning infrastructure. You'll be part of a team that values operational excellence and innovation, working in an environment that encourages learning and professional development.
Responsibilities For Support Engineer II
- Provide support for incoming tickets including extensive troubleshooting tasks
- Debug service issues and update SOPs
- Work with AWS services like Lambda, SNS, S3, EC2, Cloudwatch
- Write automation scripts for common issues
- Handle production deployment and sanity checks
- Develop tools for operations and maintenance
- System and support status reporting
- Customer notification and coordination with service teams
- Maintain high customer service experience for IML products and services
Requirements For Support Engineer II
- 2+ years of software development or technical support experience
- Bachelor's degree in engineering or equivalent
- Experience troubleshooting and debugging technical systems
- Experience in Unix/Linux OS and shell commands
- Experience scripting in modern programming languages
- Hands-on experience with AWS services (S3, Lambda, EC2, Cloudwatch)
- SQL querying skills with PostgreSQL
- Version control systems knowledge (Git)
