Support Engineer II, Device OS

The Amazon Device OS team is seeking detail-oriented and technically-savvy Support Engineers to join their dynamic environment. This role focuses on triaging defects for Amazon's device ecosystem, requiring a blend of technical expertise and problem-solving skills. As a Support Engineer II, you'll work at the intersection of development and operations, handling critical issues while improving processes and documentation.

The position offers an opportunity to work with cutting-edge technology in Amazon's device infrastructure. You'll be responsible for investigating and resolving complex technical issues, collaborating with development teams, and contributing to the improvement of operational efficiency. The role requires strong analytical skills and the ability to communicate effectively with various stakeholders.

This is an excellent opportunity for someone with a background in software development or technical support who wants to grow their career in a fast-paced, technology-driven environment. You'll be part of a team that values innovation, ownership, and technical excellence, working on products that impact millions of users worldwide.

The ideal candidate will bring experience in Unix environments, modern programming languages, and defect management tools. You'll have the chance to develop new tools, improve existing processes, and contribute to the overall success of Amazon's device ecosystem. The role offers exposure to various aspects of software development and operations, making it an excellent opportunity for professional growth.

Working at Amazon means joining a company at the forefront of technology innovation, with a culture that emphasizes customer obsession and operational excellence. You'll be part of a team that values diverse perspectives and encourages continuous learning and improvement.