Support Engineer III, Amazon Music

Amazon Music is seeking a Support Engineer III to join their dynamic team focused on building personalized, curated, and seamless music experiences. This role sits at the intersection of technical support and development, supporting systems that are distributed on a large scale across music apps, web player, and voice-forward audio engagement on mobile and Amazon Echo devices.

As a Support Engineer III, you'll be responsible for bridging the gap between engineering and support teams, handling complex troubleshooting tasks, and developing tools to enhance operational efficiency. You'll work with various technologies including Java, AWS, and Unix systems, supporting multiple products and features that serve millions of customers worldwide.

The ideal candidate will bring strong technical troubleshooting skills combined with development experience, enabling them to both support existing systems and contribute to operational improvements. You'll be part of an agile team where your ideas have the potential to reach millions of users, working in an environment that combines the resources of a Fortune-500 company with the atmosphere of a start-up.

This role offers the opportunity to work on cutting-edge consumer-facing products in the music streaming space, where every team member's voice is crucial in the decision-making process. You'll be contributing to systems that help customers discover both emerging artists and established musicians, while ensuring reliable service delivery across multiple platforms and regions.

Join Amazon Music to be part of a team that's continuously innovating in the music streaming industry, building and supporting systems that enhance how millions of people experience music in their daily lives.