Support Engineer III, Amazon Music

Join Amazon Music, where innovation meets scale in a dynamic environment that combines the resources of a Fortune-500 company with a startup atmosphere. As a Support Engineer III, you'll be part of an agile team working on cutting-edge consumer-facing products that reach millions of users worldwide.

The role involves supporting Amazon Music's distributed systems spanning music apps, web player, and voice-forward audio engagement on mobile and Amazon Echo devices. You'll be responsible for maintaining and troubleshooting critical systems that deliver music to customers across multiple countries through various platforms.

Your work will directly impact how customers discover and enjoy both emerging artists and established musicians through Amazon's sophisticated music ecosystem. You'll handle complex technical support cases, develop automation tools, and work closely with engineering teams to ensure smooth operations of the music delivery infrastructure.

This position offers unique opportunities to:

• Work with cutting-edge technology in music streaming
• Develop technical solutions that scale globally
• Collaborate with talented engineers and product teams
• Impact millions of users' music experience
• Grow your skills in cloud technologies and distributed systems

The ideal candidate combines strong technical abilities with excellent problem-solving skills and a passion for music technology. You'll be empowered to contribute ideas, make decisions, and help shape the future of how people experience music through technology.

Join us in revolutionizing the music streaming industry while working with a diverse team that values innovation, customer obsession, and technical excellence. Your contributions will help create the next generation of music delivery systems that enhance our customers' daily lives.