Support Engineer III, Amazon Music

Join Amazon Music, where innovation meets scale in a dynamic environment that combines the resources of a Fortune-500 company with the agility of a startup. As a Support Engineer III, you'll be part of a team building a personalized, curated music experience reaching millions of customers worldwide.

The role involves critical responsibilities in maintaining and improving Amazon Music's distributed systems that span across music apps, web player, and voice-forward audio engagement on mobile and Amazon Echo devices. You'll work with cutting-edge technologies including AWS, handling deployment support, and developing operational tools.

Your impact will be significant as you bridge the gap between Engineering and Support teams, managing technical onboarding, troubleshooting complex issues, and maintaining service level agreements. The position requires strong technical skills in Java, Unix/Linux environments, and modern scripting languages.

This is an excellent opportunity for someone who enjoys both technical problem-solving and operational excellence. You'll work with distributed systems at scale, supporting multiple products and features while ensuring optimal service delivery. The role offers exposure to various technologies and the chance to work on products that enhance millions of customers' daily lives.

Join us in shaping the future of music streaming technology, where your contributions will directly impact customer experience across multiple platforms and devices. You'll be part of a team that values innovation, technical expertise, and customer obsession, working on systems that power music discovery and delivery in new and exciting ways.