Support Engineer III, Amazon Music

Join Amazon Music, where innovation meets scale in a dynamic environment that combines the resources of a Fortune-500 company with the agility of a startup. As a Support Engineer III, you'll be part of a team building a personalized, curated music experience reaching millions of customers worldwide.

The role involves managing critical support operations for Amazon Music's distributed systems, spanning music apps, web player, and voice-forward audio engagement on mobile and Amazon Echo devices. You'll work with cutting-edge technology stack including Java, AWS technologies, and various scripting languages to ensure smooth service operations.

Your responsibilities will include leading technical onboarding processes, troubleshooting complex systems, developing maintenance tools, and owning multiple digital products. You'll work with distributed systems supporting music streaming services across multiple countries, making a direct impact on customer experience.

The ideal candidate brings strong technical support experience, system debugging skills, and Unix expertise. Knowledge of web services, distributed systems, and REST APIs is highly valued. You'll collaborate with engineering teams to maintain and improve service reliability while ensuring excellent customer service through effective incident management and communication.

This role offers unique opportunities to work with modern technologies while supporting one of Amazon's fastest-growing services. You'll be part of a team that values innovation, customer obsession, and technical excellence, with the chance to influence the future of music streaming technology.