Support Engineer III, Device OS

The Amazon Device OS team is seeking experienced Support Engineers to join their dynamic environment. This role combines technical expertise with leadership opportunities, focusing on triaging defects and tickets for Amazon's device ecosystem. As a Support Engineer III, you'll become a subject matter expert, owning support activities for key services while working closely with development teams to enhance service support systems.

The position offers a unique blend of hands-on technical work and leadership responsibilities. You'll be responsible for resolving complex technical issues, improving operational efficiency, and mentoring junior team members. The role requires strong debugging skills, coding abilities, and excellent communication skills to work effectively across teams.

Working with Amazon's Device OS team means you'll be at the forefront of consumer technology, helping ensure the reliability and performance of Amazon's device ecosystem. You'll have the opportunity to work with cutting-edge technology while developing your leadership skills and technical expertise.

The ideal candidate will bring a strong technical background with experience in software development or technical support, along with expertise in scripting and system troubleshooting. This role offers growth opportunities in both technical and leadership tracks, making it perfect for engineers looking to advance their careers in a dynamic, fast-paced environment.

Join Amazon's Device OS team to work on challenging technical problems, lead important initiatives, and make a significant impact on millions of users' experiences with Amazon devices.