Support Engineer III, Device OS

The Amazon Device OS team is seeking experienced Support Engineers to join their dynamic environment. This role combines technical expertise with leadership opportunities, focusing on defect triaging and system optimization for Amazon's device ecosystem. As a Support Engineer III, you'll be at the forefront of maintaining and improving critical device operations, working with cutting-edge technology and diverse teams.

You'll play a crucial role in service support, working directly with development teams to establish and enhance service support protocols. The position requires strong technical abilities in debugging, code analysis, and system troubleshooting, combined with the ability to mentor other team members and drive process improvements.

The role offers significant growth potential, allowing you to become a subject matter expert in multiple services while developing leadership skills. You'll be involved in critical aspects of the development process, from code deployment to operational policy development, and will have the opportunity to create tools that improve team efficiency.

Working at Amazon means joining one of the world's most innovative companies, with a culture that emphasizes ownership, technical excellence, and customer obsession. The Device OS team is central to Amazon's hardware ecosystem, making this role particularly impactful for someone looking to work on large-scale systems that affect millions of users.

This position is ideal for someone who combines technical expertise with strong communication skills, enjoys problem-solving, and wants to work at the intersection of hardware and software in a fast-paced environment. You'll have the opportunity to shape the future of Amazon's device infrastructure while working with some of the industry's best engineers.