Support Engineer III, Device OS
Description For Support Engineer III, Device OS
The Amazon Device OS team is seeking experienced Support Engineers to join their dynamic environment. This role combines technical expertise with leadership opportunities, focusing on triaging defects and tickets for Amazon's devices. As a Support Engineer III, you'll be instrumental in maintaining and improving service support while working with minimal supervision.
The position offers a unique blend of hands-on technical work and leadership responsibilities. You'll become a subject matter expert in specific services, own support activities, and work directly with development teams to enhance service support systems. Your role involves reading and understanding complex application code, making approved fixes, and contributing to the creation of support documentation.
The ideal candidate will thrive in a fast-paced environment where they can leverage their technical skills in scripting, debugging, and system troubleshooting. You'll work with continuous integration processes, manage software builds, and develop rules for test environments. This role offers growth opportunities through mentoring others, contributing to tool development, and participating in hiring processes.
Working at Amazon means joining a company at the forefront of technology innovation. You'll be part of a team that values ownership, continuous learning, and technical excellence. The role provides opportunities to work with cutting-edge device technologies while developing both technical and leadership skills.
If you're passionate about technical problem-solving, enjoy mentoring others, and want to make a significant impact on Amazon's device ecosystem, this role offers the perfect blend of technical challenges and growth opportunities.
Responsibilities For Support Engineer III, Device OS
- Provide first level support for handling Jiras, tickets, operational issues from production services
- Provide engineering support including extensive troubleshooting and debugging
- Act as a SME on the services owned
- Interface with other teams to resolve defects and show strong ownership of issues
- Monitor dashboards and applications to determine service issues
- Perform code builds and deployments
- Make changes to existing scripts and develop new tools to reduce manual efforts
- Develop and refine operational policies and procedures
- Write simple and efficient tools to improve operational efficiency
- Evaluate training needs and work with development teams to improve documentation
- Communicate clearly and effectively with stakeholders
Requirements For Support Engineer III, Device OS
- 2+ years of software development, or 2+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
- Knowledge of web services, distributed systems, and web application development (preferred)
- Experience troubleshooting & maintaining hardware & software RAID (preferred)
- Experience with REST web services, XML, JSON (preferred)
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