Support Engineer III L4

Amazon's Support Engineering team is seeking a Support Engineer III to join their Kindle Digital Publishing platform team. This role is crucial in supporting independent authors and publishers in distributing their content through the Kindle Store and Amazon's print-on-demand services. As a Support Engineer, you'll provide tier 2 & 3 production support, handle complex troubleshooting, and develop tools to enhance operations.

The position offers a unique blend of technical support and development work, requiring expertise in Unix systems, scripting languages, and modern programming tools. You'll be responsible for managing incoming support tickets, coordinating with multiple teams, and maintaining service level agreements while working on various digital products and components.

Amazon provides a supportive environment focused on work-life balance, offering flexible working hours and strong emphasis on personal growth. The team culture promotes knowledge sharing, mentorship, and continuous learning. You'll work alongside professionals with diverse experience levels and contribute to Amazon's mission of providing customers with the world's largest selection of books in their preferred format.

The role requires strong technical abilities combined with excellent problem-solving skills. You'll be part of a team that values inclusion, follows Amazon's 14 Leadership Principles, and encourages seeking diverse perspectives. This position offers excellent career growth opportunities and the chance to work on impactful projects in a dynamic, fast-paced environment.