Support Engineer III L4, Kindle Ingestion eXperience

The Kindle Ingestion and Expansion (KIX) team at Amazon is seeking a Support Engineer III to join their dynamic team. This role is crucial in enabling independent authors, content creators, and publishers to publish their content as eBooks for distribution across Amazon's platforms. As part of the KIX Support Engineering team, you'll provide tier 2&3 production support and work closely with Kindle digital product development teams.

The position offers a unique opportunity to work with Amazon's state-of-the-art Print on Demand (POD) technology and contribute to Amazon's vision of providing the world's largest selection of books in both digital and print formats. You'll be responsible for troubleshooting complex technical issues, developing maintenance tools, and ensuring smooth software deployments.

The role combines technical expertise with customer service, requiring skills in Unix environments, scripting languages, and system debugging. You'll work in an inclusive environment that values diversity, encourages knowledge sharing, and promotes work-life balance. The team offers excellent mentorship opportunities and focuses on professional development.

This is an ideal position for someone who thrives in a fast-paced environment, enjoys solving complex technical challenges, and wants to be part of a team that directly impacts millions of authors and readers worldwide. The role offers significant growth potential and the opportunity to work with cutting-edge technology in the digital publishing space.