Support Engineer III L4, Kindle Ingestion eXperience

The Kindle Ingestion and Expansion (KIX) team at Amazon is a crucial component of Amazon's digital publishing ecosystem. This role combines technical support and development responsibilities, focusing on enabling independent authors, content creators, and publishers to distribute their content through Kindle Store, Kindle Unlimited, and Print on Demand services. As a Support Engineer III, you'll be part of a team providing tier 2&3 production support while working closely with development teams on the Kindle digital product family.

The position offers a unique blend of operational support and development work, requiring strong troubleshooting skills and the ability to work with various technologies including Unix, shell scripting, and web technologies. You'll be responsible for maintaining service level agreements, developing tools for operational efficiency, and contributing to the team's knowledge base.

Amazon offers a supportive and inclusive work environment, emphasizing work-life balance and professional growth. The company's culture is built on its 14 Leadership Principles, encouraging diverse perspectives and continuous learning. Team members benefit from mentorship opportunities and a collaborative atmosphere that celebrates knowledge sharing.

The role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and wants to impact how millions of readers access digital content. You'll have the opportunity to work with cutting-edge technology while supporting Amazon's vision of providing the world's largest selection of books in both digital and print formats.