Support Engineer III, Music Client Quality

Amazon Music is seeking a Support Engineer III to join their dynamic team focused on maintaining and enhancing their immersive audio entertainment service. This role sits at the intersection of technical support and development, requiring both operational excellence and coding capabilities. You'll be working with Amazon Music, a service that offers personalized music playlists, exclusive podcasts, concert livestreams, and artist merchandise to millions of users worldwide.

As a Support Engineer III, you'll be responsible for bridging the gap between the Engineering and Support teams, leading technical onboarding initiatives, and maintaining service quality. You'll handle complex troubleshooting tasks across multiple products and services, develop automation tools, and ensure smooth deployment processes in both staging and production environments.

The ideal candidate will bring strong technical expertise in Unix systems, modern programming languages (particularly Java), and a proven track record in technical support or software development. You'll be working with distributed systems, handling customer-facing issues, and maintaining service level agreements while contributing to the platform's reliability and scalability.

This role offers an exciting opportunity to work with cutting-edge technology in the music streaming industry, making an impact on how millions of users experience music and audio content. You'll be part of a team that's innovating at the intersection of music and technology, helping to shape the future of digital entertainment while ensuring optimal service delivery and customer satisfaction.