Support Engineer III, REALM

Global technology and e-commerce company specializing in various technology services, online retail, and cloud computing.
$67,200 - $150,300
DevOps
Mid-Level Software Engineer
In-Person
5,000+ Employees
2+ years of experience
Enterprise SaaS · Logistics
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Description For Support Engineer III, REALM

Amazon's REALM Team is seeking a Support Engineer III to join their transportation technology division in Bellevue. This role is crucial in managing and supporting 100+ different services within Amazon Transportation Technology. The position combines hands-on technical support with development work, requiring expertise in various programming languages including Python, Java, and SQL.

The role offers a unique opportunity to impact Amazon's transportation systems worldwide, working directly with production applications that affect customer experience. You'll be part of a dynamic environment that requires quick learning and adaptability, handling multiple concurrent tasks and coordinating with various teams including Development, Operations, and IT Support.

As a Support Engineer, you'll be responsible for troubleshooting complex production issues, developing monitoring solutions, and implementing automation to improve system efficiency. The position requires both technical expertise and strong communication skills, as you'll be working across multiple teams and handling high-impact production issues.

The compensation is competitive, ranging from $67,200 to $150,300 based on location and experience, with additional benefits including medical coverage, financial benefits, and potential equity compensation. This role offers excellent growth opportunities within Amazon's technical infrastructure, allowing you to work with cutting-edge technology while solving complex logistics challenges.

The ideal candidate will bring at least 2 years of relevant experience, strong problem-solving abilities, and excellent communication skills. You'll be joining a company known for innovation and customer obsession, with the chance to make significant contributions to Amazon's global transportation technology systems.

Last updated 3 months ago

Responsibilities For Support Engineer III, REALM

  • Act as first level support for production software application issues
  • Troubleshoot, diagnose and fix production software issues
  • Develop monitoring solutions
  • Perform software maintenance and configuration
  • Implement fixes for internally developed code
  • Perform SQL queries
  • Work alongside development on Amazon Corporate and Divisional Software projects
  • Automate support processes
  • Document systems
  • Build tools and automations to optimize the system

Requirements For Support Engineer III, REALM

Python
Java
  • 2+ years of software development or technical support experience
  • Experience scripting in modern program languages
  • Experience troubleshooting and debugging technical systems
  • Superior verbal and written communication skills
  • Strong organizational skills
  • Ability to work independently
  • Ability to maintain professionalism under pressure

Benefits For Support Engineer III, REALM

Medical Insurance
  • Full range of medical benefits
  • Financial benefits
  • Total compensation package may include equity
  • Sign-on payments

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