Support Engineer III, Security Issue Management

Earth's most customer-centric company focused on innovation and enhancing customer experiences.
$67,200 - $150,300
Security
Mid-Level Software Engineer
In-Person
5,000+ Employees
2+ years of experience
Enterprise SaaS · Cybersecurity

Description For Support Engineer III, Security Issue Management

Amazon's Security Issues Management team is seeking a Support Engineer III to join their mission of protecting customer trust and maintaining high security standards. This role offers a unique opportunity to impact security across all Amazon services.

The position involves designing and maintaining scalable security solutions that empower Amazon's builders to maintain secure systems. You'll be working with cutting-edge technology to develop and support tools used by all Amazonians to enhance the company's security posture. The role requires collaboration with cross-functional teams to implement security best practices across Amazon's environments.

As a Support Engineer III, you'll serve as the primary point of contact for builders and security partners, providing expert guidance in resolving security tool-related issues. You'll be responsible for developing and maintaining security metrics, creating customer-facing documentation, and utilizing various programming languages to automate processes and enhance existing solutions.

The Security Issues Management team plays a crucial role in Amazon's innovation by providing tools to manage security issues for builders, security teams, and leaders. The team focuses on driving efficiencies at scale through thoughtful automation and partners with other security teams to improve overall security measures.

Amazon Security values diverse experiences and maintains an inclusive team culture where ongoing DEI events and learning experiences are part of the environment. The company offers flexible work arrangements to support work-life harmony and provides extensive opportunities for training and career growth.

The compensation package includes a competitive base salary, potential equity, sign-on payments, and comprehensive benefits. You'll be joining a team that's committed to maintaining the highest security standards in the industry while working on solutions that impact every service at Amazon.

This role is perfect for someone passionate about security, with a strong technical background, who thrives in a fast-paced, innovative environment. You'll have the opportunity to contribute to Amazon's mission of being Earth's most customer-centric company while helping to protect and maintain customer trust through robust security measures.

Last updated a day ago

Responsibilities For Support Engineer III, Security Issue Management

  • Design, build, and maintain scalable security solutions
  • Develop and support tools used by Amazonians to enhance security posture
  • Serve as primary point of contact for builders and security partners
  • Develop and maintain security metrics and documentation
  • Utilize scripting languages for process automation
  • Troubleshoot complex issues within team-owned infrastructure
  • Support and enhance internally developed analysis tools
  • Leverage SQL for data collection and analysis
  • Streamline support processes through automation

Requirements For Support Engineer III, Security Issue Management

Python
  • 2+ years of software development or technical support experience
  • Experience scripting in modern programming languages
  • Experience troubleshooting and debugging technical systems
  • Knowledge of web services, distributed systems, and web application development (preferred)
  • Experience troubleshooting & maintaining hardware & software RAID (preferred)

Benefits For Support Engineer III, Security Issue Management

Medical Insurance
401k
Equity
  • Medical Insurance
  • Financial Benefits
  • Work-Life Balance
  • Career Development
  • Training Programs
  • Inclusive Workplace
  • Flexible Work Hours

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