AWS Incident Response plays a crucial role in maintaining the high availability of Amazon Web Services. As a Support Engineer on the team, you'll be at the forefront of managing and improving large-scale event and incident response systems. The role combines hands-on incident management with strategic project work to enhance automation and reduce incident impact.
You'll lead projects to minimize the duration, frequency, and impact of issues within AWS infrastructure. Your responsibilities include directing high-visibility incident resolution, leading global conference calls, and implementing improvements based on incident learnings. The position offers significant growth potential in both technical and leadership capabilities.
The team is part of AWS Infrastructure Services, which manages all AWS global infrastructure. You'll work alongside diverse professionals including software engineers, hardware specialists, and security experts. The role offers unique visibility into all AWS products and services, providing unlimited learning opportunities.
Key aspects include managing critical issues, developing automation solutions, conducting root cause analysis, and mentoring peers. When on-call, you'll handle incident management through conference calls and automation tools. During regular hours, you'll focus on building processes and automation to reduce incident frequency and impact.
The ideal candidate combines strong technical troubleshooting skills with excellent communication abilities. You'll need experience in technical support or incident response, programming knowledge, and the ability to manage high-stakes situations effectively. AWS values diverse experiences and provides an inclusive environment where you can grow professionally while maintaining work-life harmony.