Support Engineer - Incident Management, AWS Incident Response (AIR)

AWS Incident Response (AIR) is seeking a Support Engineer to join their critical team responsible for maintaining the high availability of Amazon Web Services. This role combines hands-on incident management with strategic improvement initiatives, making it perfect for engineers who want to make a significant impact on AWS's global infrastructure.

As a Support Engineer, you'll be at the forefront of managing and resolving high-visibility incidents across AWS's vast service portfolio. You'll lead conference calls with global teams, direct resolution efforts, and use data-driven insights to prevent future incidents. The role offers unique visibility into all AWS products and services, providing unlimited learning opportunities.

The position requires strong technical troubleshooting skills, experience with automation and scripting, and excellent communication abilities. You'll split your time between active incident management and developing processes and automation to reduce the frequency and duration of customer-impacting events.

AWS Infrastructure Services provides the foundation for all AWS operations, managing data centers, servers, storage, and networking globally. You'll join a diverse team of engineers and specialists, working on challenging problems that directly impact millions of AWS customers.

The role offers significant growth potential through mentorship, knowledge-sharing, and hands-on experience with cutting-edge technology. AWS values diverse experiences and maintains an inclusive culture that welcomes bold ideas. The team emphasizes work-life harmony and provides flexibility to ensure success both professionally and personally.

This is an excellent opportunity for someone who wants to be at the heart of AWS operations, combining technical expertise with leadership skills while working on systems at a massive scale. The role offers both immediate hands-on impact and long-term career growth potential in one of tech's most innovative companies.