Support Engineer - Intelligent Document Processing

Global technology company leading in e-commerce, cloud computing, and artificial intelligence
Machine Learning
Mid-Level Software Engineer
In-Person
5,000+ Employees
2+ years of experience
AI · Enterprise SaaS

Description For Support Engineer - Intelligent Document Processing

Amazon is seeking a talented Support Engineer to join their team working at the intersection of AI and compliance. This role focuses on leveraging large language models (LLMs) and advanced machine learning techniques to develop and maintain automated systems for validating compliance documents.

The position offers an exciting opportunity to work with cutting-edge AI technology while solving real-world compliance challenges. You'll be responsible for implementing and fine-tuning LLMs, developing machine learning algorithms, and collaborating with compliance experts to create innovative solutions for document validation.

The ideal candidate will combine strong technical skills in Python and machine learning frameworks with an understanding of compliance processes and regulatory environments. You'll work with frameworks like TensorFlow and PyTorch, while applying your expertise in natural language processing and LLMs to improve document validation processes.

This role is perfect for someone who enjoys both technical problem-solving and collaborative work, as you'll be interfacing with various stakeholders while providing technical support and guidance. The position offers the chance to stay at the forefront of AI technology while making a meaningful impact on compliance processes at one of the world's leading technology companies.

Working at Amazon means joining a company known for innovation and technical excellence, with opportunities to work on challenging problems at scale. You'll be part of a team that values continuous learning and improvement, with access to cutting-edge technologies and the chance to shape the future of AI-driven compliance solutions.

Last updated 3 minutes ago

Responsibilities For Support Engineer - Intelligent Document Processing

  • Implement and fine-tune large language models for compliance documentation analysis
  • Develop and optimize machine learning algorithms for automated document validation
  • Collaborate with compliance experts to translate regulatory requirements into AI-driven processes
  • Troubleshoot and resolve issues related to AI-powered compliance validation system
  • Stay up-to-date with latest advancements in NLP, LLMs, and AI
  • Provide technical support and guidance to internal teams and clients

Requirements For Support Engineer - Intelligent Document Processing

Python
  • Bachelor's or Master's degree in Computer Science, AI, or related field
  • Strong programming skills, particularly in Python and machine learning frameworks (TensorFlow, PyTorch)
  • Experience working with large language models and natural language processing techniques
  • Familiarity with compliance processes and regulatory environments (GDPR, HIPAA, SOX)
  • 2+ years of software development or technical support experience
  • Experience scripting in modern programming languages
  • Experience troubleshooting and debugging technical systems

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