Support Engineer, International Seller Growth

Global e-commerce and technology company that enables sellers worldwide to reach customers across multiple marketplaces.
DevOps
Mid-Level Software Engineer
In-Person
2+ years of experience
E-Commerce · Enterprise SaaS
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Description For Support Engineer, International Seller Growth

Join Amazon's International Seller Growth (ISG) Tech team as a Support Engineer, where you'll play a vital role in empowering global sellers across Amazon's marketplace ecosystem. This position combines technical support excellence with DevOps engineering, focusing on maintaining and improving critical services that enable millions of sellers worldwide.

As a Support Engineer, you'll be at the intersection of customer support and technical operations, ensuring the smooth functioning of seller-focused software products. You'll work with AWS infrastructure, implement DevOps best practices, and contribute to the team's mission of creating seamless experiences for Amazon Sellers across global marketplaces.

The role offers unique opportunities to work with distributed systems at scale, supporting services that drive billions in revenue. You'll be part of a team that's essential to Amazon's global marketplace strategy, helping sellers list millions of products across multiple categories and languages.

Key technical aspects include working with AWS services, implementing infrastructure as code, maintaining CI/CD pipelines, and automating workflows. You'll also collaborate closely with development teams to improve product quality and operational excellence.

This position is ideal for someone who combines strong technical skills with customer-focused problem-solving abilities. You'll have the chance to work on large-scale systems while directly impacting the success of Amazon's global seller community. The role offers exposure to cutting-edge technologies and the opportunity to work on solutions that shape the future of e-commerce.

Last updated 3 months ago

Responsibilities For Support Engineer, International Seller Growth

  • Provide technical assistance to customers
  • Troubleshoot and diagnose software issues with on-call support
  • Resolve technical problems in a timely manner
  • Maintain product documentation and features knowledge
  • Document and track customer and system issues
  • Provide feedback to development team on product issues
  • Automate manual tasks and workflows
  • Migrate Native AWS solutions to DevOps pipelines
  • Maintain pipelines and drive core support engineering initiatives

Requirements For Support Engineer, International Seller Growth

Linux
  • 2+ years of software development, or 2+ years of technical support experience
  • Experience troubleshooting and debugging technical systems
  • Experience in Unix
  • Experience scripting in modern program languages

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