Support Engineer IV

Global technology company leading in e-commerce, cloud computing, AI, and digital streaming.
Backend
Senior Software Engineer
In-Person
5,000+ Employees
4+ years of experience
AI · Enterprise SaaS

Description For Support Engineer IV

Alexa Shopping Operations is seeking a Support Engineer IV to join their team focused on dataset generation and annotations. This role is crucial in enhancing customer experience across shopping features, devices, and locales. You'll work with AI and Large Language Models (LLMs) to improve Amazon's shopping experience globally. The position involves becoming a technical expert, troubleshooting complex systems, and mentoring other engineers.

The role combines technical support with software development, requiring strong debugging skills and the ability to understand and modify complex applications. You'll be working with cutting-edge technology in AI and LLMs, particularly focusing on Reinforcement Learning from Human Feedback (RLHF).

As a Support Engineer IV, you'll be responsible for maintaining and improving service support, creating documentation, performing deployments, and developing tools for operational efficiency. This position offers the opportunity to work with Amazon's advanced shopping technology stack while contributing to the future of e-commerce customer experience.

The ideal candidate should have extensive experience in software development or technical support, strong scripting abilities, and excellent problem-solving skills. Knowledge of distributed applications and UNIX/Linux systems is highly valuable. This role offers the chance to work with one of the world's leading technology companies while making a significant impact on global shopping experiences.

Last updated 3 months ago

Responsibilities For Support Engineer IV

  • Become a subject matter expert on one or more services
  • Provide support activities and work with development teams
  • Operate with guidance from management and drive issues to resolution
  • Read and understand complex application code and make approved code fixes
  • Provide mentoring and training to other Support Engineers
  • Create and maintain support documentation
  • Perform code builds and deployments
  • Create and interpret metrics for support success and service performance
  • Develop and refine operational policies and procedures
  • Write tools to improve operational efficiency
  • Contribute to design and development of support tools

Requirements For Support Engineer IV

Linux
Python
  • 4+ years of software development or technical support experience
  • Experience scripting in modern program languages
  • Experience troubleshooting and debugging technical systems
  • Experience in agile/scrum or related collaborative workflow
  • Experience troubleshooting and documenting findings

Benefits For Support Engineer IV

Medical Insurance
Visa Sponsorship
  • Workplace accommodations available for disabilities
  • Inclusive culture

Interested in this job?

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