Support Engineer IV

Alexa Shopping Operations is seeking a Support Engineer IV to join their team focused on dataset generation and annotations. This role is crucial in enhancing customer experience across shopping features, devices, and locales. You'll work with AI and Large Language Models (LLMs) to improve Amazon's shopping experience globally. The position involves becoming a technical expert, troubleshooting complex systems, and mentoring other engineers.

The role combines technical support with software development, requiring strong debugging skills and the ability to understand and modify complex applications. You'll be working with cutting-edge technology in AI and LLMs, particularly focusing on Reinforcement Learning from Human Feedback (RLHF).

As a Support Engineer IV, you'll be responsible for maintaining and improving service support, creating documentation, performing deployments, and developing tools for operational efficiency. This position offers the opportunity to work with Amazon's advanced shopping technology stack while contributing to the future of e-commerce customer experience.

The ideal candidate should have extensive experience in software development or technical support, strong scripting abilities, and excellent problem-solving skills. Knowledge of distributed applications and UNIX/Linux systems is highly valuable. This role offers the chance to work with one of the world's leading technology companies while making a significant impact on global shopping experiences.