Support Engineer IV, Amazon Publisher Monetization (APM)

Global technology company leading in e-commerce, cloud computing, digital streaming, and artificial intelligence.
$81,400 - $182,000
Backend
Mid-Level Software Engineer
In-Person
3+ years of experience
Enterprise SaaS · Advertising

Description For Support Engineer IV, Amazon Publisher Monetization (APM)

Amazon Publisher Monetization team is seeking a Support Engineer to join their dynamic advertising technology division. This role sits at the intersection of traditional and digital advertising, focusing on video, audio, and display media across Amazon's publisher network. The position combines technical troubleshooting with customer service excellence, requiring someone who can dive deep into complex systems while maintaining strong communication with stakeholders.

The role involves working with cutting-edge ad tech systems, managing campaign delivery issues, and ensuring smooth operations across UI, reporting, and targeting functionalities. You'll be part of a team that's shaping the future of digital advertising, working with distributed applications and RESTful APIs to solve challenging technical problems.

As a Support Engineer, you'll be responsible for maintaining the technical integrity of advertising systems, investigating and resolving customer issues, and implementing solutions that improve overall system reliability. This position offers exposure to various aspects of Amazon's advertising technology stack and the opportunity to work with multiple teams across the organization.

The ideal candidate will bring strong technical abilities, excellent problem-solving skills, and the ability to translate complex technical concepts into actionable solutions. With Amazon's comprehensive benefits package and competitive salary range, this role presents an excellent opportunity for career growth in the advertising technology sector.

Last updated 18 hours ago

Responsibilities For Support Engineer IV, Amazon Publisher Monetization (APM)

  • Evaluate, troubleshoot and accelerate the resolution of all systemic customer impacting issues in production
  • Provide visibility and drive accountability and action into problem themes for constant improvement of the customer experience
  • Interface with operations and business partners to determine root cause
  • Design solutions and tools to eliminate regressions and improve quality and operational excellence

Requirements For Support Engineer IV, Amazon Publisher Monetization (APM)

Linux
  • 3+ years of software development or technical support experience
  • Experience scripting in modern program languages
  • Experience troubleshooting and debugging technical systems
  • Experience in agile/scrum or related collaborative workflow
  • Experience troubleshooting and documenting findings

Benefits For Support Engineer IV, Amazon Publisher Monetization (APM)

Medical Insurance
  • Medical Insurance
  • Financial Benefits
  • Other Benefits

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