Support Engineer IV, Device OS

The Amazon Device OS team is seeking experienced Support Engineers to join their dynamic team focused on device operations and maintenance. This role combines technical expertise with leadership responsibilities, requiring candidates to become subject matter experts in service support and defect resolution. The position involves working with Amazon's device ecosystem, managing critical support activities, and driving continuous improvement in operational efficiency.

As a Support Engineer IV, you'll be at the forefront of maintaining and optimizing Amazon's device infrastructure, working with testing teams to resolve complex technical issues. The role demands strong debugging skills, coding abilities in languages like C++ and Python, and experience with Unix/Linux systems. You'll be responsible for developing automation tools, managing service deployments, and mentoring junior team members.

This position offers an opportunity to work with cutting-edge technology in Amazon's device ecosystem while developing leadership skills. You'll collaborate with various teams, including development, QA, and TPM stakeholders, making a significant impact on service reliability and operational excellence. The role combines hands-on technical work with strategic thinking, making it ideal for engineers who enjoy both technical challenges and leadership responsibilities.

The ideal candidate will bring a mix of technical expertise and leadership qualities, with the ability to work independently while fostering team growth. You'll be part of Amazon's innovative device team, contributing to the success of various product lines while building a career in technical leadership and service support.