Support Engineer IV, Just Walk Out Tech

Global technology company pioneering cloud computing and innovative retail solutions
Backend
Staff Software Engineer
In-Person
4+ years of experience
Enterprise SaaS · AI

Description For Support Engineer IV, Just Walk Out Tech

AWS Solutions organization seeks a Support Engineer IV for their Physical Stores Technical Operations team, focusing on Just Walk Out technology. This role combines AWS's cloud expertise with innovative retail solutions, supporting commerce software services that power Amazon's physical stores. The position requires working in rotational shifts, including night shifts, and demands strong troubleshooting abilities across hardware, software, and network systems.

The role offers a unique blend of startup-like atmosphere within Amazon's established framework, requiring entrepreneurial thinking and problem-solving skills. You'll be part of a team responsible for maintaining and improving critical customer-facing services, while having the opportunity to mentor others and drive improvement projects.

AWS, as the world's leading cloud platform, provides an environment of continuous innovation and learning. The position offers significant growth potential, with access to mentorship and knowledge-sharing resources. The team culture emphasizes work-life harmony and inclusion, supporting diverse perspectives and experiences.

This role is ideal for experienced technical professionals who thrive in dynamic environments, enjoy solving complex problems, and want to impact millions of customers through innovative retail technology solutions. You'll work with cutting-edge technology while having the opportunity to shape the future of physical retail through Amazon's Just Walk Out technology.

Last updated 9 days ago

Responsibilities For Support Engineer IV, Just Walk Out Tech

  • Troubleshoot hardware, software, and network issues
  • Work in rotational shifts including night shifts (10 PM to 6 AM IST or 1 PM to 10 PM IST)
  • Identify and implement areas of improvement
  • Mentor other engineers
  • Drive collaborative projects
  • Support and maintain commerce software services for Just Walk Out technology

Requirements For Support Engineer IV, Just Walk Out Tech

Linux
  • 4+ years of software development or technical support experience
  • Knowledge of UNIX/Linux operating system
  • Experience scripting in modern program languages
  • Experience troubleshooting and debugging technical systems
  • Experience in agile/scrum or related collaborative workflow

Benefits For Support Engineer IV, Just Walk Out Tech

  • Work-life harmony
  • Mentorship opportunities
  • Career growth opportunities
  • Inclusive team culture
  • Disability workplace accommodations

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