Support Engineer IV, Worldwide Returns & ReCommerce

Earth's most customer-centric company focused on returns, recommerce, and sustainability solutions.
$81,400 - $182,000
DevOps
Senior Software Engineer
In-Person
5,000+ Employees
4+ years of experience
Enterprise SaaS · E-Commerce

Description For Support Engineer IV, Worldwide Returns & ReCommerce

Amazon's Worldwide Returns & ReCommerce team (WWR&R) is an innovative organization dedicated to achieving three zeros: zero cost of returns, zero waste, and zero defects. The team develops groundbreaking products and drives operational excellence to enhance customer experience while promoting environmental sustainability. As a Support Engineer IV, you'll be part of a team that manages the lifecycle of returned and damaged products, leveraging machine learning models for optimization and automation. The role combines technical troubleshooting, system maintenance, and development work to support Amazon's massive returns and recommerce operations. You'll work with cutting-edge technology to automate processes, develop tools, and ensure smooth operations of critical systems. The position offers competitive compensation, comprehensive benefits, and the opportunity to contribute to sustainable business practices while solving complex technical challenges at scale. The team's work directly impacts customer satisfaction, business efficiency, and environmental sustainability through innovative solutions in the circular economy.

Last updated 3 days ago

Responsibilities For Support Engineer IV, Worldwide Returns & ReCommerce

  • Troubleshoot, debug, evaluate and resolve computer-identified alarms
  • Perform software deployments and migrations
  • Host management and automate routine operational tasks
  • Develop tools and automation to achieve human free operations
  • Participate in on-call rotations
  • Small-project software development work

Requirements For Support Engineer IV, Worldwide Returns & ReCommerce

Linux
  • 4+ years of software development, or 4+ years of technical support experience
  • Experience scripting in modern program languages
  • Experience troubleshooting and debugging technical systems
  • Experience in agile/scrum or related collaborative workflow
  • Experience troubleshooting and documenting findings

Benefits For Support Engineer IV, Worldwide Returns & ReCommerce

Medical Insurance
Equity
  • Medical benefits
  • Financial benefits
  • Equity compensation
  • Sign-on payments

Interested in this job?

Jobs Related To Amazon Support Engineer IV, Worldwide Returns & ReCommerce

Sr Industrial Design Engineer, WW Central Engineering

Senior Industrial Design Engineer position at Amazon Logistics, leading material handling solutions and automation projects across Europe.

Data Center Chief Engineer, DCC Communities

Senior Data Center Chief Engineer position at AWS, managing critical infrastructure and leading technical teams in Ashburn, VA.

Data Center Chief Engineer, DCEO

Senior Data Center Chief Engineer role at AWS, managing critical infrastructure and leading technical teams in maintaining world-class data center operations.

Systems Development Engineer

Senior Systems Development Engineer role at Amazon Robotics, focusing on infrastructure development and DevOps for cutting-edge robotics systems.

Data Center Chief Engineer, DCEO

Senior Data Center Chief Engineer role at AWS, leading critical infrastructure operations and team management with 3+ years experience required.