Support Engineer IV, Worldwide Returns & ReCommerce

Amazon's Worldwide Returns & ReCommerce team (WWR&R) is an innovative organization dedicated to achieving three zeros: zero cost of returns, zero waste, and zero defects. The team develops groundbreaking products and drives operational excellence to enhance customer experience while promoting environmental sustainability. As a Support Engineer IV, you'll be part of a team that manages the lifecycle of returned and damaged products, leveraging machine learning models for optimization and automation. The role combines technical troubleshooting, system maintenance, and development work to support Amazon's massive returns and recommerce operations. You'll work with cutting-edge technology to automate processes, develop tools, and ensure smooth operations of critical systems. The position offers competitive compensation, comprehensive benefits, and the opportunity to contribute to sustainable business practices while solving complex technical challenges at scale. The team's work directly impacts customer satisfaction, business efficiency, and environmental sustainability through innovative solutions in the circular economy.