Support Engineer Manager, Amazon Ads API Support

Amazon is seeking a Support Engineer Manager to lead their Advertising API support team in a role that combines technical leadership with people management. This position is part of Amazon's rapidly growing advertising business, which is strategically important to their Retail and Marketplace operations. The role involves managing a team of Support Engineers who assist external customers in building applications using Amazon's Advertising API.

The ideal candidate will bring together technical expertise in API systems with strong leadership capabilities. You'll be responsible for developing and implementing support strategies, ensuring customer success, and maintaining high standards of technical support while managing a team of engineers. The position requires both technical depth in understanding API systems and the ability to lead and develop a team effectively.

This role offers the opportunity to work at the intersection of advertising technology and customer support, helping shape how Amazon's advertising API is utilized by external developers. You'll be part of a dynamic, fast-paced environment where you'll influence both technical solutions and team development. The position involves significant interaction with various stakeholders, from customers to internal engineering teams, requiring excellent communication and relationship management skills.

Key aspects of the role include developing support metrics, driving operational excellence, managing escalations, and ensuring your team delivers high-quality technical support. You'll also be responsible for strategic planning, resource allocation, and process improvement initiatives. This is an excellent opportunity for someone who combines technical knowledge with leadership skills and wants to impact Amazon's advertising technology platform.