Support Engineer, REALM

The SFS DevOps Team at Amazon is seeking a Support Engineer/DevOps professional to join their team in Hyderabad. This role focuses on providing first-level support for 100+ different services in Amazon Transportation Technology. The position offers a unique opportunity to work with various development, operations, and IT support groups, providing broad exposure to Amazon's technical infrastructure.

The ideal candidate will be responsible for troubleshooting production software issues, developing monitoring solutions, and implementing fixes for internally developed code across multiple programming languages. They will work directly with development teams to improve applications through technical mitigations and deep dives on reported issues.

This role requires someone who can identify problems proactively, implement preventive solutions, and maintain professionalism under pressure. The position offers significant growth potential within Amazon's technology division, working with cutting-edge transportation systems and various technical platforms.

Key aspects of the role include building efficient metrics/monitors/alarms using in-house tools, automating support processes, and ensuring optimal system performance. The successful candidate will have the opportunity to impact customer experience directly while working with a diverse range of technologies and teams.

This is an excellent opportunity for someone who enjoys solving complex technical challenges, has strong problem-solving abilities, and wants to be part of Amazon's innovative transportation technology sector. The role offers exposure to various technologies including Java, Python, SQL, and Unix/Linux systems, making it ideal for those looking to expand their technical expertise while working on critical production systems.