Support Engineer, Selling Partner Trust

Are you passionate about creating both the best buying AND selling experience on the internet? As a Support Engineer on the Selling Partner Services team at Amazon, you'll have the opportunity to collaborate with Software Development Engineers, Data Engineers, and BI Engineers to build and maintain CI/CD pipelines, ETL pipelines, and event monitoring solutions at scale. You'll work on new automation projects to support various customer use cases, ensuring scalability to handle Amazon's volume while keeping storage costs low for customers.

The Selling Partner Trust team is focused on protecting Amazon customers (Buyers, Brand owners, and Sellers) from bad actors, abuse, and fraud. Our vision is to provide the most trusted experience, free from performance gaps, abuse, and negative post-purchase experiences.

Your responsibilities will include:

• Providing software deployment support in staging and production environments
• Triaging incoming tickets and troubleshooting across multiple products, features, and services
• Building robust and secure solutions to address software vulnerabilities, upgrades, and patching
• Collaborating with SDEs, Product Managers, and team members to resolve support issues
• Working on automation and maintenance-driven coding projects, primarily in JavaScript and Java
• Creating and updating engineering and customer-facing documentation
• Identifying customer pain points to shape the product roadmap
• Delivering high-quality software in a fast-paced environment

To excel in this role, you should have:

• 4+ years of software development or technical support experience
• Experience in troubleshooting and debugging technical systems
• Unix experience
• Scripting skills in modern programming languages
• Experience with agile/scrum or related collaborative workflows

Preferred qualifications include knowledge of distributed/enterprise applications, UNIX/Linux operating systems, and experience analyzing and troubleshooting RESTful web API calls.

Join Amazon's diverse and inclusive workplace, where we're committed to equal opportunity regardless of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.