Support Engineer, Software Development

Global technology company that enables sellers to do business on their e-commerce platform
Backend
Entry-Level Software Engineer
In-Person
1+ year of experience
E-Commerce

Description For Support Engineer, Software Development

Join Amazon's Seller Engagement and Enablement team in Bangalore, where you'll play a crucial role in enabling sellers to onboard and thrive on the Amazon platform in India. This position combines technical support with development work, focusing on seller registration support across desktop and mobile platforms. You'll be part of a dynamic team that shapes key product features impacting seller business growth.

The role involves working with AWS services, debugging technical issues, writing automation scripts, and maintaining critical services. You'll be responsible for production deployments, ticket management, and developing solutions for common technical challenges. This position offers an excellent opportunity to work with distributed systems and cloud technologies while directly impacting the e-commerce ecosystem in India.

As a Support Engineer, you'll collaborate with multiple stakeholders, requiring strong communication and organizational skills. The ideal candidate should have experience in software development or technical support, with knowledge of scripting languages and basic understanding of AWS services. You'll be working in a fast-paced environment where you can grow your technical skills while contributing to Amazon's seller ecosystem.

The position offers exposure to various aspects of technical operations, from hands-on coding to system administration and automation. You'll be part of a team that's actively involved in shaping product features and business direction, making this an excellent opportunity for someone looking to make a significant impact in the e-commerce space while developing their technical expertise.

Last updated 7 minutes ago

Responsibilities For Support Engineer, Software Development

  • Follow technical SOPs for completing projects and onboarding tasks
  • Write code to accomplish small tasks or fix service issues
  • Debug minor issues in services when tickets are raised
  • Handle production deployments and sanity checks
  • Manage ticket reassignment to appropriate teams
  • Write automation scripts to fix common issues
  • Work with AWS services like Lambda, SQS, DynamoDB

Requirements For Support Engineer, Software Development

Python
Linux
  • 1+ years of software development or technical support experience
  • Experience in troubleshooting and debugging technical systems
  • Degree in Computer Science or equivalent experience
  • Strong proficiency in at least one scripting language
  • Basic understanding of data structures and algorithms
  • Excellent written and verbal communication skills
  • Strong organizational skills
  • Experience with conference call management
  • Excellent troubleshooting and documentation skills

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