Support Engineer, Software Development

Global technology and e-commerce company that provides online retail, cloud computing, digital streaming, and artificial intelligence services.
Backend
Entry-Level Software Engineer
In-Person
5,000+ Employees
1+ year of experience
Enterprise SaaS · E-Commerce

Description For Support Engineer, Software Development

Join Amazon's Seller Engagement and Enablement team in Bangalore, where you'll play a crucial role in enabling sellers to onboard and succeed on Amazon's platform in India. As a Support Engineer, you'll be part of a dynamic team that provides crucial registration support across desktop and mobile platforms, helps sellers optimize their shipping options, and enables access to provider networks and services. This role combines technical problem-solving with direct business impact, requiring both coding skills and customer service orientation.

The position offers an opportunity to work with AWS services like Lambda, SQS, and DynamoDB, while developing automation solutions for common issues. You'll be involved in production deployments, debugging services, and writing code to improve seller experiences. The role requires strong technical fundamentals including scripting abilities and understanding of data structures, combined with excellent communication skills.

This is an excellent opportunity for someone early in their career to gain experience with large-scale e-commerce systems while making a direct impact on Amazon's seller ecosystem in India. The team is actively involved in shaping product features that influence seller success and business growth, making this role ideal for those interested in the intersection of technology and business enablement.

Working at Amazon, you'll benefit from the company's extensive resources, innovative culture, and commitment to customer obsession. The role offers exposure to both technical challenges and business operations, providing valuable experience in a fast-growing market. If you're passionate about solving technical problems while helping businesses succeed in the digital marketplace, this position offers an excellent opportunity for growth and impact.

Last updated 12 days ago

Responsibilities For Support Engineer, Software Development

  • Follow tech SOP for completing project/onboarding tasks
  • Write code for small tasks and issue rectification
  • Debug minor issues in services
  • Handle production deployment and sanity checks
  • Reassign tickets to appropriate teams
  • Write automation scripts for common issues
  • Work with AWS services like Lambda, SQS, DDB

Requirements For Support Engineer, Software Development

Python
Linux
  • 1+ years of software development or technical support experience
  • Experience troubleshooting and debugging technical systems
  • Experience with modern programming languages
  • Computer Science degree or 1 year relevant experience
  • Strong in at least one scripting language
  • Basic understanding of data structures and algorithms
  • Excellent written and verbal communication skills
  • Strong organizational skills
  • Excellent troubleshooting and documentation skills

Benefits For Support Engineer, Software Development

Medical Insurance
Dental Insurance
Vision Insurance
  • Health insurance coverage
  • Dental coverage
  • Vision coverage

Interested in this job?

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