Support Engineer - Spanish, Alexa Information & Ads

At the intersection of AI and natural language understanding, voice-assistant technology is one of the most exciting industries to work in today. Alexa is Amazon's voice AI, living in the cloud and ready to help anywhere there's internet access and a compatible device. As a Spanish-speaking Support Engineer for the Knowledge International Operations team, you'll be responsible for localizing Alexa's knowledge base, translating content, and ensuring Alexa can understand and answer questions from Spanish-speaking customers.

Key responsibilities include:

• Localizing and scaling Alexa's Q&A understanding using internal tools
• Creating relevant content for Spanish-speaking customers
• Performing Quality Assurance testing to ensure Alexa sounds natural in Spanish
• Troubleshooting semantic frictions and implementing fixes
• Managing trouble tickets and escalating complex issues
• Collaborating with various teams to resolve blockers and share language-specific defect trends
• Adhering to SLA thresholds while maintaining high-quality processes
• Generating service metrics and improving team processes

This role offers an excellent opportunity to leverage your technical expertise and language skills to directly impact customer satisfaction and team metrics. You'll work in a fast-paced, collaborative environment where adaptability, proactivity, and attention to detail are crucial.

Join us in Cambridge or London, UK, and help make Alexa smarter for Spanish-speaking users worldwide!