Support Engineer V, AWS Managed Operations (MO) AWSOM Team

AWS Managed Operations (MO) organization, founded in April 2023, aims to reduce operational load and toil through long-term engineering projects. The team is building a best-in-class engineering and operations team to own day-to-day operations for AWS Regions, improving availability, reliability, latency, performance, and efficiency.

As a Support Engineer V, you will:

• Address and resolve complex system issues
• Mentor junior engineers and share knowledge
• Refine documentation, processes, and tools to improve operational efficiency
• Develop mastery in diagnostic skills to unravel system architecture complexities
• Support the development and management of various AWS services including Compute, Database, Storage, IoT, Platform, and Productivity Apps
• Work on specialized security solutions for cloud services

The role offers:

• Inclusive team culture with employee-led affinity groups
• Work-life harmony with flexibility
• Mentorship and career growth opportunities
• Diverse experiences valued

Key Responsibilities:

• Resolve intricate system issues
• Mentor junior engineers
• Improve documentation, processes, and tools
• Develop diagnostic skills
• Support AWS services and security solutions

Basic Qualifications:

• 4+ years of technical support or 3+ years of software development experience
• 2+ years of technical support experience
• Experience in customer problem resolution and operating under pressure
• 1+ years experience with scripting languages (Perl, Python, Ruby, PowerShell, or similar)

Preferred Qualifications:

• Bachelor's Degree in Computer Information Systems, Computer Engineering, or related field
• 6+ years experience with cloud computing technologies
• 3+ years of networking experience
• 2+ years experience with support procedures for production computing environments
• Development of systems automation in scripting languages

Amazon is committed to diversity, inclusion, and equal opportunity employment.