Support Engineer, WWRR

Join Amazon's Worldwide Returns, ReCommerce & Sustainability team (WWRR&S), an innovative organization dedicated to 'making zero happen.' The team focuses on four key objectives: eliminating defects causing returns, achieving zero cost returns, eliminating product waste to landfill, and delivering on Amazon's Climate Pledge for Net Zero Carbon. As a Support Engineer, you'll be part of a dynamic team that manages returned or damaged products from customer to warehouse and beyond. The role combines technical troubleshooting, automation development, and operational excellence.

The position offers a unique opportunity to impact both business and environmental sustainability through technology. You'll work with machine learning models, develop automation tools, and contribute to world-class product support systems. The team emphasizes operational excellence while maintaining work-life balance, offering substantial career growth opportunities in an established environment.

Working in WWRR&S means joining a team that values innovation, sustainability, and customer satisfaction. You'll collaborate with business, product, operational, program, software engineering, and data teams to optimize the returns process and contribute to Amazon's circular economy initiatives. The role requires strong technical abilities, excellent communication skills, and a passion for developing large-scale solutions.

This is an ideal opportunity for someone with strong Application Support background looking for aggressive growth in their career. The team culture promotes fun while driving incredible customer, business, and environmental impact, backed by strong leadership dedicated to operational excellence.