Support Engineering Manager - III, Amazon Pay

Amazon Pay is seeking a Support Engineering Manager III to join their dynamic team. This role combines technical leadership with operational excellence, perfect for those who thrive on solving complex technical challenges. As part of Amazon Pay's mission to be the most preferred payment method for Amazon customers worldwide, you'll lead a team responsible for critical product support and service reliability.

The role demands a unique blend of technical expertise and leadership skills. You'll be working with cutting-edge cloud infrastructure while managing and mentoring a team of engineers. Your responsibilities will span from driving security initiatives to implementing strategic solutions that impact Amazon Pay's global operations.

Key aspects of the role include leading large multi-team projects, establishing and improving operational metrics, and working directly with engineering teams to resolve customer issues. You'll be instrumental in defining standards for operational excellence and driving continuous improvement across Amazon Pay's services.

The ideal candidate brings 8-10 years of software development experience, with at least 5 years in technical leadership. You should have a strong background in cloud infrastructure, programming expertise, and operational experience. Experience with Java, Linux, and SQL is essential, as is the ability to work with various scripting languages.

This position offers the opportunity to work with a global customer base, tackle abstract technical challenges, and influence the direction of a rapidly growing payment platform. You'll be supported by robust backend systems and work with a motivated team focused on improving customer experience. The role combines the excitement of a startup environment with the resources and stability of one of the world's largest companies.