The REALM EPIC Team is seeking a Software Support Engineer/DevOps Engineer to join their innovative transportation solutions team. This role focuses on integrating and managing solutions that enhance Amazon's transportation network efficiency. The position involves hands-on troubleshooting, system maintenance, and automation development, requiring quick learning and multitasking abilities. You'll be responsible for maintaining critical production systems, developing monitoring solutions, and implementing fixes across various programming languages. The role offers exposure to multiple development and operations teams, providing broad technical experience. Success in this position requires strong problem-solving skills, excellent communication abilities, and a proactive approach to preventing system outages. The team's work directly impacts Amazon's ability to meet customer commitments through improved transportation and delivery operations. This is an excellent opportunity for someone who thrives in a fast-paced environment and wants to make a significant impact on global logistics operations. The position includes on-call responsibilities and requires coordination with multiple teams to resolve high-impact production issues.