System Development Engineer - Incident Management, IT Services

Global technology company operating the world's largest e-commerce platform and cloud services.
DevOps
Mid-Level Software Engineer
In-Person
5,000+ Employees
3+ years of experience
Enterprise SaaS · E-Commerce

Description For System Development Engineer - Incident Management, IT Services

Amazon Consumer Tier One Support (C-TOS) is seeking a System Development Engineer to join their team responsible for maintaining high availability of the Amazon Retail Website. This role is crucial in managing and mitigating customer-impacting events through large-scale incident management. The position involves working with a globally distributed team across Austin, Dublin, and Sydney, operating on 10-hour shifts for 4 days a week.

The role combines hands-on technical work in building automation tools with incident management responsibilities. You'll be part of a team that serves hundreds of millions of customers globally, making customer-impacting events shorter, less frequent, and less severe. Your work will involve developing automated tooling for quick issue identification and resolution, leading conference calls during high-visibility incidents, and driving process improvements based on incident data and insights.

This is an excellent opportunity for someone who wants to make a significant impact at scale. You'll work with cutting-edge technology, handle critical infrastructure, and be part of a rapidly growing team that's expanding its offerings globally. The position requires strong technical skills in infrastructure automation, programming, and Linux/Unix environments, combined with excellent incident management and communication abilities.

Amazon offers a diverse and inclusive workplace environment, with a strong commitment to equal opportunity employment. The role provides an excellent balance of technical challenges and leadership opportunities, making it ideal for engineers who want to grow their careers in both technical and operational directions.

Last updated an hour ago

Responsibilities For System Development Engineer - Incident Management, IT Services

  • Drive the resolution of large scale customer impacting issues as part of a globally rotating team
  • Design, build, and enhance incident detection and management tools
  • Participate in Agile sprints to evolve business processes and technologies
  • Create and review documentation; design new standard operating procedures
  • Identify and troubleshoot recurring platform issues and own projects to drive improvements
  • Mentor peers in your areas of technical and operational strength

Requirements For System Development Engineer - Incident Management, IT Services

Python
Ruby
Go
Java
Linux
  • Experience in automating, deploying, and supporting large-scale infrastructure
  • Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust
  • Experience with Linux/Unix
  • Experience with CI/CD pipelines build processes

Benefits For System Development Engineer - Incident Management, IT Services

Medical Insurance
Dental Insurance
Vision Insurance
Parental Leave
  • 4-day work week with 10-hour shifts
  • Global work environment
  • Career growth opportunities

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