Amazon Consumer Tier One Support (C-TOS) is seeking a System Development Engineer to join their team responsible for maintaining high availability of the Amazon Retail Website. This role is crucial in managing and mitigating customer-impacting events through large-scale incident management. The position involves working with a globally distributed team across Austin, Dublin, and Sydney, operating on 10-hour shifts for 4 days a week.
The role combines hands-on technical work in building automation tools with incident management responsibilities. You'll be part of a team that serves hundreds of millions of customers globally, making customer-impacting events shorter, less frequent, and less severe. Your work will involve developing automated tooling for quick issue identification and resolution, leading conference calls during high-visibility incidents, and driving process improvements based on incident data and insights.
This is an excellent opportunity for someone who wants to make a significant impact at scale. You'll work with cutting-edge technology, handle critical infrastructure, and be part of a rapidly growing team that's expanding its offerings globally. The position requires strong technical skills in infrastructure automation, programming, and Linux/Unix environments, combined with excellent incident management and communication abilities.
Amazon offers a diverse and inclusive workplace environment, with a strong commitment to equal opportunity employment. The role provides an excellent balance of technical challenges and leadership opportunities, making it ideal for engineers who want to grow their careers in both technical and operational directions.