Systems Development Engineer, Tooling & Automation (SETA)

AWS SysDev Engineering, Tooling & Automation (SETA) team is seeking a Systems Development Engineer to join their dynamic organization. This role focuses on building and maintaining critical tooling and automation that AWS support engineers rely on for customer issue diagnosis and resolution. The position offers an exciting opportunity to work with cutting-edge technologies, including generative AI and machine learning, while contributing to solutions that impact AWS's global customer base.

The role combines hands-on technical engineering with leadership responsibilities, offering scope for specialization in data analysis, AI, architecture design, and team leadership. You'll work with a diverse tech stack primarily focused on Python, JavaScript/TypeScript, and React, while engaging in both backend and frontend development.

As part of AWS's Frontline Support Organisation, you'll be instrumental in creating internal tooling and automation solutions that enhance customer support efficiency. The position offers exposure to AWS's broad product inventory and the chance to solve complex problems at scale. You'll collaborate with global teams, participate in system reviews, and drive technical innovation.

The ideal candidate will bring strong software development experience, systems engineering knowledge, and leadership capabilities. You'll be part of a culture that values diversity, continuous learning, and work-life harmony. AWS offers comprehensive benefits, mentorship opportunities, and a supportive environment for professional growth.

This role is perfect for someone who is passionate about technical leadership, automation, and building solutions that directly impact AWS's support infrastructure. You'll have the opportunity to work with the latest technologies while contributing to AWS's mission of being Earth's Best Employer.