Technical Account Manager

World's most comprehensive and broadly adopted cloud platform, pioneering cloud computing and continuous innovation.
Cloud
Senior Software Engineer
In-Person
5+ years of experience
Enterprise SaaS · Cloud
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Description For Technical Account Manager

As a Technical Account Manager at AWS, you'll be at the forefront of helping large enterprises navigate their cloud computing challenges. This role combines technical leadership with customer-facing responsibilities, making you the primary operational point of contact for major customers. You'll work with organizations ranging from startups to large enterprises, helping them implement and optimize their AWS cloud solutions.

Your responsibilities will span across technical problem-solving, strategic planning, and relationship management. You'll be instrumental in ensuring customers' applications are well-designed and can scale to handle major global events like the Super Bowl, World Cup, and Olympics. The role requires a unique blend of technical expertise and business acumen, as you'll be working directly with C-level executives while also diving deep into technical architectures.

AWS offers an inclusive culture that values diverse experiences and continuous learning. The company provides extensive career development opportunities, including knowledge-sharing platforms, mentorship programs, and employee-led affinity groups. AWS emphasizes work-life harmony and flexibility, ensuring that success at work doesn't come at the expense of personal life.

The position requires strong technical engineering background with at least 5 years of experience, bilingual proficiency in Mandarin and English, and expertise in various technical domains including GenAI, AI/ML, compute, storage, networking, and more. You'll be joining a company that's pioneering cloud computing and continues to innovate, trusted by customers from successful startups to Global 500 companies.

This role offers the opportunity to shape the future of cloud computing while working with cutting-edge technologies and some of the world's largest organizations. You'll be part of AWS's mission to be Earth's Best Employer while helping customers achieve their technical and business objectives through cloud technology.

Last updated 3 months ago

Responsibilities For Technical Account Manager

  • Champion and advocate for Enterprise customers within AWS
  • Solve technical issues and work directly with AWS engineers
  • Participate in deep architectural discussions for cloud solutions
  • Help Enterprise customers define IT and business processes
  • Engage with Director and C-Level executives
  • Provide detailed reviews of service disruptions, metrics, and prelaunch planning
  • Analyze and present operational reviews to customer leadership

Requirements For Technical Account Manager

Kubernetes
Linux
  • 5+ years of technical engineering experience
  • Bilingual in Mandarin and English
  • Experience with operational parameters and troubleshooting across GenAI, AI/ML, Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development
  • Passion with a high learning drive
  • Ability to tackle various tasks and projects in a fast-moving environment

Benefits For Technical Account Manager

Medical Insurance
Dental Insurance
Vision Insurance
  • Mentorship programs
  • Career development opportunities
  • Work-life balance
  • Employee-led affinity groups
  • Inclusive work culture

Interested in this job?