Technical Account Manager

AWS is seeking a Technical Account Manager to serve as a crucial bridge between enterprise customers and AWS cloud services. This role combines technical expertise with customer relationship management, requiring you to help large enterprises navigate their cloud computing challenges. You'll be the primary operational point of contact for key customers, supporting their entire software development lifecycle and cloud operations.

As a TAM, you'll work with some of AWS's largest customers, helping them leverage cloud efficiencies and innovations. Your responsibilities will span from technical troubleshooting to strategic planning, ensuring customer applications are well-designed and can scale for major global events like the Super Bowl and Olympics. You'll need to balance technical depth with business acumen, as you'll regularly engage with C-level executives while also diving deep into architectural discussions.

The role demands a unique combination of technical expertise, customer service skills, and strategic thinking. You'll be part of AWS's Sales, Marketing and Global Services (SMGS) team, driving revenue and adoption across various customer segments. AWS values diverse experiences and fosters an inclusive culture through employee-led affinity groups and ongoing learning opportunities.

This position offers significant growth potential, with access to mentorship and career development resources. AWS emphasizes work-life harmony and provides a flexible working culture. The ideal candidate will have 5+ years of technical experience, bilingual proficiency in Mandarin and English, and a demonstrated ability to handle complex technical and business challenges in a fast-paced environment.