Technical Account Manager

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform, pioneering cloud computing and continuously innovating.
Cloud
Senior Software Engineer
In-Person
5,000+ Employees
Enterprise SaaS · Cloud
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Description For Technical Account Manager

At Amazon, our vision is to be earth's most customer-centric company. Amazon Web Services (AWS) is a secure cloud services platform, offering computing power, database storage, content delivery, and other functionality to help businesses scale and grow.

As an AWS Technical Account Manager, you'll be a trusted advisor and cloud operations architect for Enterprise Support customers. Your role will involve:

  • Crafting and executing strategies to drive customer adoption and use of AWS services
  • Providing advice on architecture, support strategy, project and launch planning, and ongoing operational issues
  • Partnering with iconic businesses, from startups to large enterprises
  • Ensuring AWS environments remain operationally healthy while reducing cost and complexity
  • Developing trusting relationships with customers, understanding their business needs and technical challenges
  • Driving technical discussions regarding incidents, trade-offs, and risk management
  • Consulting with partners from developers to C-suite executives
  • Collaborating with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
  • Proactively finding opportunities for customers to gain additional value from AWS
  • Providing detailed reviews of service events, monthly & quarterly metrics, and pre-launch planning
  • Solving problems across different customers as they migrate workloads to the cloud
  • Uplifting customer capabilities through workshops and brown bag sessions

AWS values diverse experiences and work-life harmony. The team fosters an inclusive culture through employee-led affinity groups and ongoing learning experiences. Career growth is supported through mentorship and various resources to help you develop into a well-rounded professional.

This role offers the opportunity to work with cutting-edge cloud technology, impact customer success directly, and be part of a dynamic, innovative team at the forefront of cloud computing.

Last updated 2 months ago

Responsibilities For Technical Account Manager

  • Advise on solutions, provide technical guidance and advocate for the customer
  • Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
  • Develop trusting relationships with customers, understanding their business needs and technical challenges
  • Drive technical discussions regarding incidents, trade-offs, and risk management
  • Consult with partners from developers through to C-suite executives
  • Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
  • Proactively find opportunities for customers to gain additional value from AWS
  • Provide detailed reviews of service events, monthly & quarterly metrics, detailed pre-launch planning
  • Solve problems across different customers as they migrate workloads to the cloud
  • Uplift customer capabilities by running workshops, brown bag sessions, etc.

Requirements For Technical Account Manager

Java
Python
Ruby
PHP
  • Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect etc.
  • Understanding of operational parameters and troubleshooting for compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, applications development
  • Internal enterprise or external customer-facing experience with the ability to clearly articulate to small and large audiences
  • Ability to juggle tasks and projects in a fast-paced environment
  • Customer obsessed
  • Fluency in English and Hebrew

Benefits For Technical Account Manager

  • Work-life harmony
  • Inclusive team culture
  • Employee-led affinity groups
  • Ongoing events and learning experiences
  • Mentorship and career growth opportunities

Interested in this job?