Technical Account Manager

At Amazon, our vision is to be earth's most customer-centric company. Amazon Web Services (AWS) is a secure cloud services platform, offering computing power, database storage, content delivery, and other functionality to help businesses scale and grow.

As an AWS Technical Account Manager, you'll be a trusted advisor and cloud operations architect for Enterprise Support customers. Your role will involve:

• Crafting and executing strategies to drive customer adoption and use of AWS services
• Providing advice on architecture, support strategy, project and launch planning, and ongoing operational issues
• Partnering with iconic businesses, from startups to large enterprises
• Ensuring AWS environments remain operationally healthy while reducing cost and complexity
• Developing trusting relationships with customers, understanding their business needs and technical challenges
• Driving technical discussions regarding incidents, trade-offs, and risk management
• Consulting with partners from developers to C-suite executives
• Collaborating with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
• Proactively finding opportunities for customers to gain additional value from AWS
• Providing detailed reviews of service events, monthly & quarterly metrics, and pre-launch planning
• Solving problems across different customers as they migrate workloads to the cloud
• Uplifting customer capabilities through workshops and brown bag sessions

AWS values diverse experiences and work-life harmony. The team fosters an inclusive culture through employee-led affinity groups and ongoing learning experiences. Career growth is supported through mentorship and various resources to help you develop into a well-rounded professional.

This role offers the opportunity to work with cutting-edge cloud technology, impact customer success directly, and be part of a dynamic, innovative team at the forefront of cloud computing.