Technical Account Manager, AWS Enterprise Support
Description For Technical Account Manager, AWS Enterprise Support
AWS Technical Account Manager (TAM) is a crucial role combining technical expertise with customer advisory responsibilities. As a TAM, you'll serve as a trusted advisor and cloud operations architect for Enterprise Support customers, helping them maximize value from AWS's comprehensive cloud platform. The position offers unique opportunities to work with iconic businesses, from emerging startups to large enterprises undergoing digital transformation.
The role demands strong technical knowledge across AWS services (EC2, S3, DynamoDB, RDS, Lambda, CloudFront CDN, IoT) and the ability to provide strategic guidance on architecture, support strategy, and operational excellence. You'll be part of AWS's Sales, Marketing, and Global Services (SMGS) organization, driving revenue and adoption across various market segments.
AWS values diverse experiences and maintains an inclusive culture through employee-led affinity groups and ongoing learning experiences. The company offers strong career growth opportunities through knowledge-sharing and mentorship programs. Work-life harmony is emphasized, with flexibility being a key aspect of the working culture.
The position offers comprehensive benefits including healthcare, employee assistance programs, and global mobility opportunities. You'll work alongside talented cloud technologists while expanding your AWS expertise and gaining certifications. This role is perfect for technically skilled professionals who are passionate about customer success and want to be at the forefront of cloud computing innovation.
The ideal candidate should have experience in technical account management or similar roles, strong understanding of cloud operations, and excellent communication skills to engage with various stakeholders. Knowledge of programming languages and DevOps practices is highly valued. This position offers an exciting opportunity to impact how businesses leverage cloud technology while growing professionally in a dynamic, customer-obsessed environment.
Responsibilities For Technical Account Manager, AWS Enterprise Support
- Build solutions, provide technical guidance and advocate for the customer
- Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
- Develop trusting relationships with customers, understanding their business needs and technical challenges
- Drive technical discussions regarding incidents, trade-offs, and risk management
- Consult with partners from developers through to C-suite executives
- Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
- Provide detailed reviews of service disruptions, monthly & quarterly metrics, detailed pre-launch planning
- Solve problems across different customers as they migrate workloads to the cloud
- Uplift customer capabilities by running workshops and immersion days
Requirements For Technical Account Manager, AWS Enterprise Support
- Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect
- Understanding of operational parameters and troubleshooting for compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, applications development
- Internal enterprise or external customer-facing experience
- Ability to juggle tasks and projects in a fast-paced environment
- Programming or scripting skills
- Understanding of DevOps practices and tools
Benefits For Technical Account Manager, AWS Enterprise Support
- Healthcare
- Employee Assistance Programs
- Global Mobility opportunities
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