Technical Account Manager, Enterprise On-Ramp, ASEAN

Amazon Web Services (AWS) is seeking motivated technologists for the role of Technical Account Manager in the Enterprise On-Ramp team for ASEAN. As a trusted customer advocate, you will help organizations understand best practices around cloud-based solutions, diagnose technical issues, and provide ongoing support to keep AWS environments operationally healthy.

Key responsibilities include:

• Building a strong foundation of knowledge around AWS cloud services and the cloud ecosystem
• Working with customers of all sizes to execute on the Enterprise Support value proposition of AWS
• Assisting with operational support needs for customers already using AWS
• Collaborating with experienced technical account managers to craft and share best-practice knowledge
• Acting as a technical liaison between customers, service engineering teams and support
• Representing AWS within a customer's environment and driving discussions on incidents, trade-offs, and risk management

The role requires the ability to connect technology with measurable business value and may involve up to 10% travel. You'll have the opportunity to work with a diverse range of customers, from startups to large enterprises, helping them adopt cutting-edge cloud computing technology and solve complex "big data" problems.

AWS values diverse experiences and fosters an inclusive team culture. The company offers ongoing learning experiences, mentorship, and career growth opportunities. Work-life harmony is emphasized, with flexibility as part of the working culture.

This position is an excellent opportunity for those who want to be at the forefront of cloud innovation and make a direct impact on customer success in the rapidly evolving world of cloud computing.